FAQ

Do I get a tracking number?

Once your order has been sent you will receive an email confirmation. Tracking numbers are included for all international orders.

Where is my order?

Once you have received your email confirmation to say that your order has been sent please refer to the time frames below. In the email you will receive a tracking number. Click on the tracking number to see where your order is at. If It is a week later than the dates below please contact us. INTERNATIONAL : 15 - 21 Business Days

How much will I have to pay for Customs when receiving an order?

Please check Duty taxes here www.dutycalculator.com each country is different so you will need to check with your countries customs & import duty office. Please note, Custom taxes are completely out of our control and we can not guarantee that you will not be charged.

How long does it take for orders to be shipped?

We will send your order within 2 business days of placing your order.

What if I receive a faulty or incorrect item?

Please contact us ASAP with your order number and we will organise a replacement or refund. Please send a photo of the item to info@inthesoulshine.com.au

Do you use Vegan inks & dyes?

Yes we do & they are the most environmentally friendly available.

What do I do to exchange an Item?

Unfortunately we cannot accept exchanges so please choose carefully.

How do I request more stock of a style sold out or a new style?

We would love to hear your ideas and requests. Please email info@inthesoulshine.com.au

How do I request a collaboration?

We looooove to share the Vegan Vibes especially through social media. We get so many requests everyday and unfortunately can not fulfill each one. Please email us the following details. Your Instagram, Facebook & Youtube name including followers qty & average likes per photo. Also which In the Soulshine Tee you would like to promote.

Do you use sweat shops?

Noooooooo way! All of our Bali Crew are paid well above the average wage and treated with love and respect. To learn more please click on the Ethically made tab in the header.