OUR RETURN & EXCHANGE POLICY

IN THE SOULSHINE STRIVES TO ENSURE THAT YOU ARE SATISFIED. WE WANT YOU TO LOVE AND ENJOY YOUR IN THE SOULSHINE PURCHASE, SO IF SOMETHING ISN’T QUITE RIGHT, PLEASE LET US KNOW.

For all online and customer queries contact: info@inthesoulshine.com.au

ONLINE RETURNS

What if I simply changed my mind on products I purchased?

If for any reason you decide that you no longer want an item purchased from www.inthesoulshine.com.au simply return it to us within 14 days of purchase and we will gladly offer you a refund, or exchange (your choice) equal to the amount paid for the goods (excluding freight charges). If you opt for a refund, this will be processed via the payment method used at the time of purchase (excluding freight charges). It is important however that the item(s) and any packaging and ticketing which the goods may have come in/with, are in the same condition as when they left the In The Soulshine warehouse. It is also important that you have a proof of purchase of the goods, clearly identifying that the goods were purchased from www.inthesoulshine.com.au . If either of these 2 conditions are not met, we will unfortunately not be able to provide you with a refund, credit or exchange unless the item(s) are faulty.

 

Return and Exchange Procedure

Please email: info@inthesoulshine.com.au to begin the return or exchange procedure.

Customers will be responsible for the return shipping and handling charges. You will need to send the original or a copy of your invoice with your order In the event that your product is lost in transit.

In The Soulshine recommends that you send all returns via registered post.  We ask that you allow 7 business days from the day you return our package for your account to be credited.