♥ FREE SHIPPING ON INTERNATIONAL ORDERS OVER $150 

For all of our beautiful Animal Lovers across the globe with orders under $150, shipping is only $15 AUD :) 

(Please note, price increase is now due to shipping from Bali, Indonesia)

We ship all over the globe and tracking is available for every country.

Once we have packed your order you will receive a confirmation email including your tracking details. 

 ♥ What if some of my items are on pre-order? ♥ 

Pre-orders will be sent once ALL stock has been received to the warehouse. 

 ♥ What if I entered the wrong address? ♥ 

At the time of check out, please double check and ensure the delivery address is correct, including any unit or apartment numbers.

If you have noticed you entered an incorrect address please email us immediately at info@inthesoulshine.com.au. 

If your order has been sent to the wrong address we will try our hardest to re-direct your order, however if it is returned to Australia you will be charged $15 AUD to re-deliver your order.

 ♥ What if I missed my delivery? ♥ 

As much as we would love to, we cannot keep track of every delivery. Once you receive your tracking information, we recommend you keep checking your details so you know when to expect your delivery.

If you miss your delivery, unfortunately some companies will return your order to Australia within a week of the attempted delivery.

Please keep checking your tracking details and call your local courier if you missed your delivery to avoid the order being returned.

The return process can take up to 8 weeks and you will be charged $15 AUD to re-deliver your order.

 ♥ How long will my order take to arrive?  ♥ 

INTERNATIONAL : 10 - 21 Business Days 

We will send you an email once your order has been sent :) 

IF YOUR ORDER IS MORE THAN 15 BUSINESS DAYS LATE, PLEASE CALL YOUR

LOCAL POSTAL SERVICE AND PROVIDE YOUR TRACKING DETAILS

 ♥ Can my order be tracked? ♥ 

Tracking is available for all countries.

PLEASE CHECK YOUR TRACKING TO AVOID MISSING YOUR DELIVERY 

Delivery fees will occur if your order was returned to us for missed delivery.

 

If you are unsure or have any questions regarding international orders please send us an email to: 

info@inthesoulshine.com.au

as we are more than happy to answer any questions you may have.