Shipping + Returns
WHEN IS MY ORDER DISPATCHED?
Once your order has been placed with ship it as fast as possible usually within 1 - 2 business days .
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
All orders are shipped via Express shipping. Delivery time is 2 - 7 days. If you haven't received your order please contact us at email@example.comDOES MY ORDER INCLUDE TRACKING?
WHAT IF MY ORDER GOES MISSING?Check the delivery time above to see if it has passed the usual delivery time. If it hasn't passed the usual delivery time please wait until it has, it could be just around the corner. If it has, please check if someone could have received your order at your address on your behalf, check if you were left a card providing instructions on how to collect your order or check your local post office. If there is still no sign of your order please contact us at firstname.lastname@example.org
WHAT IF SOME OF MY ITEMS ARE ON PRE-ORDER?In The Soulshine will hold your order and ship once all items have arrived and are in-stock. The shipping amount you are charged during checkout is based on a single package. If you wish for your items to ship as they become available then you must place separate orders.
HOW DO I CHANGE MY DELIVERY ADDRESS AFTER MY ORDER HAS BEEN PLACED?We process and pack your order as fast as possible. Your delivery address can only be changed by us as long as your order has not been shipped. To change your delivery address contact us at: email@example.com
Return + Exchange Policy
IN THE SOULSHINE STRIVES TO ENSURE THAT YOU ARE SATISFIED. WE WANT YOU TO LOVE AND ENJOY YOUR IN THE SOULSHINE PURCHASE, SO IF SOMETHING ISN’T QUITE RIGHT, PLEASE LET US KNOW.
For all online and customer queries contact: firstname.lastname@example.org
What if I simply changed my mind on products I purchased?
If for any reason you decide that you no longer want an item purchased from www.inthesoulshine.com simply return it to us within 14 days of purchase and we will gladly offer you a refund, or exchange (your choice) equal to the amount paid for the goods (excluding freight charges). If you opt for a refund, this will be processed via the payment method used at the time of purchase (excluding freight charges). It is important however that the item(s) and any packaging and ticketing which the goods may have come in/with, are in the same condition as when they left the In The Soulshine warehouse. It is also important that you have a proof of purchase of the goods, clearly identifying that the goods were purchased from www.inthesoulshine.com. If either of these 2 conditions are not met, we will unfortunately not be able to provide you with a refund, credit or exchange unless the item(s) are faulty.
Return and Exchange Procedure
Please email: email@example.com to begin the return or exchange procedure.
Customers will be responsible for the return shipping and handling charges. You will need to send the original or a copy of your invoice with your order in the event that your product is lost in transit.
In The Soulshine recommends that you send all returns via registered post. We ask that you allow 7 business days from the day you return our package for your account to be credited.
NOTE: We do not accept exchanges/returns on sale items.